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Posts Tagged ‘technology’

President Obama’s 2011 State of the Union address was forward-looking. In the address, he mentioned the Internet six times, focusing much attention on American infrastructure, technology and our future economy.  The President said within the next five years, the next generation of high-speed wireless coverage will be deployed to 98 percent of all Americans.

At DrScore, we’re forward looking too.  Paper-based surveys of patient satisfaction are horse-and-buggy technology, expensive, time consuming and wasteful.  Online doctor rating has many advantages, including flexible, drill down survey methodology. As all Americans gain greater access and facility working online, the few barriers that remain to obtaining low cost, easy, high quality patient feedback through the Internet will quickly melt away.

DrScore is just one small facet of the future that President Obama shared with us: an economy that’s driven by new skills and new ideas.  Our success in this new and changing world will require reform, responsibility, and innovation.

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The perfect physician gift? An iPad (and you can use it to invite your patients to rate you).

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Here’s our latest press release from DrScore.com …

DrScore: Physicians Should Tap into iPads, Smart Phones and Handheld Mobile Devices to Improve Patient Satisfaction

Doctors can ask Santa to tuck tech-savvy gifts in their stockings this year

WINSTON-SALEM, N.C. (Dec. 16, 2010) — Doctors will definitely appreciate an iPad — or any other state-of-the-art handheld mobile device — in their Christmas stockings this year. With sleek styles and a wide range of medical apps, the devices allow physicians to easily interact with patient medical records, explain diseases and medical procedures — and encourage their patients to rate them at the online doctor rating website DrScore.com.

“These days, you are just as likely to find doctors carrying iPads in their white coat pockets along with their stethoscopes,” says patient satisfaction expert Steve Feldman, M.D., founder of DrScore.com. “After using the device to explain a patient’s condition or make notes in the medical record, the physician can click on the I Need a Doctor app or log on to www.drscore.com and ask the patient to take the quick three- to five-minute patient satisfaction survey that looks at key metrics such as overall satisfaction, time spent with doctor, thoroughness of the appointment, appointment follow-up and overall communications, friendliness of the staff and wait time.”

During 2010, DrScore has seen traffic to its website triple, with more physicians actively using the patient feedback provided on the site to improve patient care. “We always encourage physicians to be proactive and invite their patients to rate them online while making it as easy as possible for them to do so,” Dr. Feldman explains.  “Our research at DrScore has shown as that patients are more satisfied when they feel their physician was caring, and devices such as the iPad help break down barriers to communication and provide a shared experience for the physician and patient, leading to a better health care experience for all.”

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About DrScore.com

Founded by Steve Feldman, M.D., DrScore.com is an interactive online survey site where patients can rate their physicians, as well as search for a physician by specialty. DrScore’s mission is to improve medical care by giving patients a forum for rating their physicians, and by giving doctors an affordable, objective, non-intrusive means of documenting the quality of care that they provide. For more information, visit http://www.drscore.com. You can also visit DrScore’s blog, become a fan of DrScore on Facebook or follow DrScore on Twitter @DrScoredotcom.

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American ingenuity at work!  My friend, dermatologist Rhett Drugge, was a pioneer in the use of the Internet in dermatology.  Then he devoted himself to a better way to check patients’ moles, developing the Melanoscan, a total-body skin imaging system using a multi-camera photo booth to capture whole body photography. 

Rhett’s work is helping detect skin cancers earlier, potentially saving lives. It’s one thing to come up with a great idea — Rhett has gone much further in making the technology a reality and bringing it to commercialization.  Kudos!

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More doctors are using electronic prescribing.  I am.  It’s cool that the prescription goes straight to the pharmacy, perhaps ready for the patient by the time the patient arrives at the pharmacy.  And no more worries about bad handwriting (instead, we’ll have worries about hitting the wrong button).

I imagine the prescription pad will soon find a place next to slide rules and dial telephones among what our kids regard as old relics and antiques.

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A recent  AMA News article pointed out that most doctors can’t yet access medical records through their smart phone.

Wow …  I remember using a slide rule, needing a dime and a pay phone to make a telephone call, and being amazed at the new technology that allowed me to make a call by pressing buttons instead of turning a dial. Technology is advancing so fast that  it seems we have come to take for granted that we should have instant access to all sorts of information — even medical records.

Today, a friend gave me a sheet of little happy face stickers.  I wanted to get more, so I looked up the catalog number printed on the sheet, found them on Google in about 26 seconds, and had ordered them within two  minutes.  Amazing.  I’m sure it won’t be long before I can look up a patient’s lab test results — better yet, a graph of their current and past lab test results — within seconds from anywhere in the world.

It’s exciting to be a part of technological advances.  At DrScore.com, we make information on doctors easily available and accessible — right at  your fingertips.  You can search for doctors in your area by specialty, get their contact information and even see how they’ve been rated.  And how much does all this cost?  It’s free.

Ah, the modern world.  It may not be perfect, but we should count our blessings.

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Every day patients come to my office having already researched their condition on the Internet. The iPad is another innovation that will change how people access information. In addition, numerous apps are being developed that help people address their health care needs. These technologies will make it easier for us to communicate with our physicians and can make us more involved health care consumers.  

As these resources become more widely used, I anticipate that more and more patients will be giving their doctors feedback through the DrScore Web site. More doctors will use the Internet to communicate with patients. More and more, I find myself Googling with patients to help show them pictures of rashes and to find medical information on their condition. In addition to all its other benefits (and limitations), electronic medical records lets me easily show patients graphs of how their blood test results change over time. 

Medicine is evolving. Enjoy the ride! 

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