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Posts Tagged ‘rate your doctor’

Some doctors are totally disgusted with the profusion of online doctor rating websites.  I understand why they feel that way.  As great a career as medicine is, it seems horrible to have to worry about online doctor ratings on top of the years of training, the continuing commitment to ongoing medical education, the trials and tribulations of running an office, and the stresses of caring for sick patients.
Are online doctor rating websites like DrScore.com the bows for patients’ arrows at doctors?  That’s not the way I think of it. DrScore is more of a vase to display to the flowers that patients give the doctors that they appreciate.  The vast, vast majority of patients love their doctors, and online rating is way to make those patients visible.  When doctors see the esteem they are held in by patients, I think it will help doctors renew their commitment to giving patients great medical care.

Doctor’s Day is coming March 30. Give your doctors some flowers for their vase by rating them online at DrScore.com.

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t’s great to see that people are accessing DrScore research and hopefully putting it to use to make sure patients get the best possible medical care.

Dear Dr Feldman:

Re: Your paper published in Patient Related Outcome Measures

I wanted to let you know that your paper, “Patient satisfaction with obstetricians and gynecologists compared with other specialties: analysis of US self-reported survey data”, has been well received since it went online.

Total views: 576

URL: http://www.dovepress.com/articles.php?article_id=6063&l=ItAn0uejcIr9quaxAks7RURS20272

Weeks Since Published: 4

Best regards

Ms. Olliver
Dove Medical Press
2G, 5 Ceres Court, Mairangi Bay, Auckland, New Zealand.
PO Box 300-008, Albany, Auckland, New Zealand.

www.dovepress.com – open access to scientific and medical research

[15747]


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I recently returned from a trip to a national medical meeting at which I was invited to speak in a session titled, “Managing Your Online Reputation.”  The first guest speaker talked about personal experiences of being skewered online, and the second speaker talked about doctor rating sites in general and how those sites are a jungle of mean-spirited, libelous trashing of physicians.  Worse yet, the audience had come expecting that kind of discussion about online sites and desperately wanted to know what could be done to put an end to online doctor rating.

Now that’s my kind of audience!  I’m not someone who wants to preach to the choir.

My presentation went very well.  I started by explaining why I, a doctor, would start an online doctor rating site. I explained  the value of getting feedback from patients and described how that feedback has made me a better doctor. I also demonstrated how transparency actually helps improve doctors’ reputations in the community.

I think I won over most — if not all the doctors — to the idea that DrScore does online rating the right way and is a positive development for both patients and their doctors.  (At least I know I convinced those doctors who came up afterward to tell me what they thought of the talk.)  Some of the doctors who attended the session decided to sign up to use the DrScore.com patient satisfaction reporting service as a way to get feedback from their patients.

It is heartening to know that doctors can see the value in getting patient feedback and that at DrScore we’ve created an easyk inexpensive way for doctors to get that feedback as a tool to assist them in improving patient satisfaction.

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February — the month of Valentine’s Day and love. In the next week, we will be releasing who is America’s Most Loved Doctor, a doctor who had a significant number of ratings, along with the highest average rating, during 2010.

Last year’s America’s Most Loved Doctor was Thomas Selznick, DO, a family practitioner in Livonia, Michigan, with Livonia Family Physicians. His overall score was a 9.96 out of 10, and patient after patient described how ‘caring’ he was, how he takes time with the patient, listens and doesn’t hurry.

Who will be this year’s most loved doctor? I’ll give you a hint — it’s a doctor from the south this year, and it’s not a family practitioner.

Do you have a favorite doctor that you would like to see as America’s Most Loved Doctor for 2011? The way to do it is to provide feedback about your doctor through a DrScore.com survey. Rate your doctor and encourage other patients to rate him or her, too!

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Are obstetricians and gynecologists more friendly and caring than other specialists?.

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Here is the latest press release from DrScore. This paper comparing patient satisfaction among different specialties was published by Dove Medical Press in January.

 

DrScore Researchers Find OB/GYNs Rate Higher than Other Specialists in
Caring and Friendly Attitude

Paper on patient satisfaction published by Dove Medical Press

WINSTON-SALEM, N.C. (Jan. 27, 2011) – Overall patient satisfaction ratings and ratings of doctors’ caring and friendly attitude are higher for obstetricians and gynecologists compared to other specialists, according to researchers at DrScore.com. The paper, Patient Satisfaction with Obstetricians and Gynecologists Compared with Other Specialties: Analysis of US Self-Reported Survey Data, (Isha Patel, Jongwha Chang, Jatin Srivastava, et al) was published in the journal Patient Related Outcome Measures by Dove Medical Press in January.

 

“There have been very few studies in the United States evaluating patient satisfaction across different specialties,” said patient satisfaction expert Steve Feldman, M.D., the founder of the online doctor review site DrScore.com. “Our research team wanted to see whether certain specialties had higher levels of patient satisfaction, and they found that obstetricians and gynecologists were 55 percent more likely to earn a high patient satisfaction rating and three times more likely to earn a good rating in caring and friendly attitude.”

 

The researchers utilized data from a national, validated, Web-based survey among 7,938 anonymous patients who rated their physicians according to satisfaction with treatment on the basis of their experience during their most recent outpatient visits. Patients rated physicians on a scale of 0 (not at all satisfied) to 10 (extremely satisfied). According to the study, when asked to rate their satisfaction with the physician’s caring and friendly attitude, the average rating for obstetricians and gynecologists was 6.65 and 5.86 for other specialists. Other key contributors to overall patient satisfaction include wait time and time spent with the doctor. Overall, patients waited a significantly shorter time for obstetricians and gynecologists (average 26.8 minutes) vs. other specialists (average 29.1 minutes). Patients also reported spending more time with their obstetricians and gynecologists (9.5 minutes) vs. other specialists (8.8 minutes).

 

The researchers concluded that patient satisfaction ratings associated with caring and friendly attitude were higher for obstetricians and gynecologists compared to other specialists and that doctors’ caring and friendly attitude plays a key role in patients’ satisfaction.

 

“Even though several factors influence patient satisfaction, adoption of factors like reducing waiting times, effective patient–physician communication and involving patients in the decision-making process should aid physicians in achieving optimal patient satisfaction results,” said Dr. Feldman. “The development of online doctor rating websites with a national scope has opened new vistas on the quality of health care delivery, offering researchers new ways to probe patient satisfaction and to identify new ways to enhance the medical care experience.”

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DrScore heading toward 200,000 physician ratings.

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A simple solution — greater transparency for all.

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An e-mail arrived from a marketer offering to help market my medical practice.  The message talked about how the Internet can be good or bad, how doctor rating websites can negatively affect a practice, and how this marketer has solutions for how to put the Internet to better use.

I have a solution, and it’s really quite simple.  Doctors should be encouraging their patients to do online ratings.  Doctors are doing a great job for their patients.  What doctors need is transparency: We ought to encourage patients to do online ratings so that the public sees the great quality of care that doctors are providing.

On the DrScore.com rating site, the average score of a doctor with 20 or more ratings is 9.3 out of 10!  There’s no reason to want to hide that.

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I very much enjoy reading Dr. Kevin Pho’s articles.  Today I read his article, “Online doctor ratings aren’t very helpful” online in USA Today. He asks, “Can patients reliably choose a good doctor online?”

I guess one could ask a simpler question, “Can patients reliably choose a good doctor?”  I think the answer to that question is an unequivocal “yes!”  There are great doctors all across the United States.  Does online information help?  The answer again is “yes, certainly.”

State medical boards across the country give people information on doctors’ training and malpractice judgments. The American Board of Medical Specialties gives the public information on doctors’ board certification online, too, at abms.org. (To learn more about the ABMS, listen to ABMS president Dr. Kevin Weiss on the Getting Better Health Care radio program.

Then, there is the question of online doctor rating sites.  Online rating could be a powerful tool, and Dr. Pho makes a great point that doctors should encourage their patients to do online ratings.  Over 1,000 doctors are already encouraging their patients to do online ratings at www.DrScore.com, and, as Dr. Pho rightly notes, the average doctor with 20 or more ratings has a rating of over 9 out of 10.  That’s right, the average doctor—average—is a 9.3 out of 10.  Even “below average doctors” are still very, very good doctors when it comes to patient satisfaction.

Working in medicine, that doesn’t surprise me, because every day I see doctors with an extraordinary commitment to training, to skills and to giving patients great medical care.

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