Posted in medical research, patient satisfaction, tagged caring, doctor, doctor reviews, Dove Medical Press, DrScore, friendly, gynecologist, OBGYN, obstetrician, patient satisfaction, physician, rate a doctor, Rate MD, rate your doctor, specialist, Steve Feldman on January 27, 2011|
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Here is the latest press release from DrScore. This paper comparing patient satisfaction among different specialties was published by Dove Medical Press in January.
DrScore Researchers Find OB/GYNs Rate Higher than Other Specialists in
Caring and Friendly Attitude
Paper on patient satisfaction published by Dove Medical Press
WINSTON-SALEM, N.C. (Jan. 27, 2011) – Overall patient satisfaction ratings and ratings of doctors’ caring and friendly attitude are higher for obstetricians and gynecologists compared to other specialists, according to researchers at DrScore.com. The paper, Patient Satisfaction with Obstetricians and Gynecologists Compared with Other Specialties: Analysis of US Self-Reported Survey Data, (Isha Patel, Jongwha Chang, Jatin Srivastava, et al) was published in the journal Patient Related Outcome Measures by Dove Medical Press in January.
“There have been very few studies in the United States evaluating patient satisfaction across different specialties,” said patient satisfaction expert Steve Feldman, M.D., the founder of the online doctor review site DrScore.com. “Our research team wanted to see whether certain specialties had higher levels of patient satisfaction, and they found that obstetricians and gynecologists were 55 percent more likely to earn a high patient satisfaction rating and three times more likely to earn a good rating in caring and friendly attitude.”
The researchers utilized data from a national, validated, Web-based survey among 7,938 anonymous patients who rated their physicians according to satisfaction with treatment on the basis of their experience during their most recent outpatient visits. Patients rated physicians on a scale of 0 (not at all satisfied) to 10 (extremely satisfied). According to the study, when asked to rate their satisfaction with the physician’s caring and friendly attitude, the average rating for obstetricians and gynecologists was 6.65 and 5.86 for other specialists. Other key contributors to overall patient satisfaction include wait time and time spent with the doctor. Overall, patients waited a significantly shorter time for obstetricians and gynecologists (average 26.8 minutes) vs. other specialists (average 29.1 minutes). Patients also reported spending more time with their obstetricians and gynecologists (9.5 minutes) vs. other specialists (8.8 minutes).
The researchers concluded that patient satisfaction ratings associated with caring and friendly attitude were higher for obstetricians and gynecologists compared to other specialists and that doctors’ caring and friendly attitude plays a key role in patients’ satisfaction.
“Even though several factors influence patient satisfaction, adoption of factors like reducing waiting times, effective patient–physician communication and involving patients in the decision-making process should aid physicians in achieving optimal patient satisfaction results,” said Dr. Feldman. “The development of online doctor rating websites with a national scope has opened new vistas on the quality of health care delivery, offering researchers new ways to probe patient satisfaction and to identify new ways to enhance the medical care experience.”
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