American Medical News reports that patients would pay their medical bills more quickly using the Internet (Dolan PL, Patients say they would pay more quickly with online access). This isn’t surprising to us at DrScore. Facility with the Internet is rapidly becoming ubiquitous. Patients recognize the potential of the Internet to facilitate all kinds of transactions.
At DrScore, we’ve recognized for years that the Internet can also be used to facilitate getting feedback from patients. By sending patients a link to DrScore with the bill, physicians can seek feedback from every patient, letting each patient know their opinions are respected, getting the kind of detailed feedback doctors need in order to know how well they are doing and what they can do even better.
Just as online access can ease billing issues, the hassles, costs and limitations of paper-based or telephone-based patient satisfaction surveys can now be avoided.