Health Outcomes Research in Medicine, a leading medical journal that focuses on patient care and treatment efficacy, just listed the 25 most downloaded articles from their website, http://www.healthoutcomesresearch.org, and DrScore’s research on patient satisfaction in outpatient populations is currently the top article. The article uses DrScore’s deep database of patient satisfaction data to examine patient satisfaction with outpatient care in the United States. Co-written by DrScore CEO Steve Feldman, MD, PhD, and DrScore research head, Rajesh Balkrishnan, PhD, the article was published by Health Outcomes Research in Medicine in 2011. Read the article online.
Posts Tagged ‘patient satisfaction’
Satisfying patients is not just about making the right diagnosis and prescribing the right treatment. Patients need to know they are seeing a friendly, caring, professional physician. But how do patients know? It’s complicated.
Patients’ perceptions are affected by all sorts of variables. Researchers reporting in the Archives of Dermatology looked at what kind of dress patients expect from their physicians. It’s a moving target, changing with our culture. Ties and white coats—traditional doctor attire—aren’t uniformly recognized as needed any more. Some patients, especially kids, can do without them.
Still, physicians will do well to wear dress that communicates to patients the doctor’s professional, caring approach to patient care.
Posted in patient satisfaction, transparency, tagged Centers for Medicare and Medicaid, Dartmouth Institute for Health Policy and Clinical Practice, doctor, DrScore, empathy, Medicare, patient satisfaction, physician, Steve Feldman on February 28, 2011| Leave a Comment »
Researchers from the Dartmouth Institute for Health Policy and Clinical Practice and the Centers for Medicare and Medicaid Services have found that beneficiaries of Medicare who live in areas with a “larger supply of doctors” are not any more likely to be satisfied with the physician care they receive or the time they spend with their doctors than Medicare recipients who live in regions with smaller pools of physicians. Additionally, the study “found no significant differences in access to specialists or availability of tests.
This isn’t surprising. At DrScore, we’ve found that seeing a caring, friendly doctor is the critical factor in patient satisfaction. Having more doctors won’t make patients happier, but having more empathetic doctors who show how much they care about their patients does.