Posts Tagged ‘doctor-patient relationship’
Posted in patient satisfaction, tagged doctor-patient relationship, DrScore, patient feedback, patient satisfac, patient satisfaction, rate doctor, rateMd, score doctor on November 1, 2010| Leave a Comment »
Despite trying to stay healthy, I have a passion for fast food. Just the other day, I ate out at both Panera Bread and Taco Bell. I was struck that both companies asked me to complete a survey on my visit, with the request to visit online satisfaction survey sites printed automatically on the receipts.
These companies, like so many others, are collecting customer service feedback and probably act in some way on the results. I imagine the parent corporations for these stores are committed to making sure there customers get a great experience—not just great food, but a great all around experience, too.
I may be biased, but I think medical care is more important than tacos. I think attention to providing patient-centered medical services is more important than attention to providing good customer care with bagels and danish.
DrScore.com makes it just as easy and inexpensive for doctors to get patient feedback. Just as Panera and Taco Bell print the request on the receipts, I look forward to the day when all patients get asked for feedback when they receive a bill or a return appointment card.
Posted in patient satisfaction, tagged customer satisfaction, doctor-patient relationship, DrScore, drscore.com, great medical care, medical legal risk, medical malpractice, patient complaints, patient responsibility, patient safety, reducing malpractice risk on August 16, 2010| Leave a Comment »
I received an e-mail invitation to attend a medical-legal seminar on reducing risks. I’m not sure what they are going to cover, but clearly, the No. 1 way to reduce medical legal risks is for doctors to give patients great quality medical care. Patients also need to perceive the quality of care is great. That is why obtaining feedback from a patient satisfaction survey service like DrScore is a necessary component to assessing and assuring patient satisfaction.
Great medical care is really a partnership. Patients can reduce their risk of being in the kind of situation that results in medico-legal liability by taking more responsibility for their own care. Patients should get a copy of their medical records, particularly the results of laboratory work that is done. That will help make certain nothing falls through the cracks in a system that has shown itself to have too many cracks.