Posts Tagged ‘America’s Most Loved’

DrScore has shown time and again that doctors’ conventional wisdom about doctor rating — that only unhappy patients will rate their doctors online — is completely wrong.  The most common overall satisfaction score that patients give their doctors is a perfect 10.  The next most common score is 9.  Of doctors with 10 or more ratings, the average score is just over 9.3 out of 10.  And if a doctor wants to make the annual “America’s Most Loved Health Care Providers” in the United States, he or she will have to have a score well over 9.9 out of 10.

So. if so many people are so thoroughly happy with their doctors, why do we need online doctor rating at all?
First, the public wants to know (and doctors need the public to know) how well doctors are doing.  The newspaper is never going to publish a front page news story with a title like, “John Smith Sees Dr. Jones and Has a Wonderful Office Visit.”  No, if the newspaper publishes a front-page story about a doctor, It is most likely negative, leading people’s perceptions about quality of care to get quite warped.

Transparency is good for medicine.
Second, getting feedback from patients online is easy, efficient and helps doctors do what doctors want to do most: give patients great care. DrScore’s interactive survey makes it possible for doctors to get the detailed feedback they need — both positive and negative criticism —t o make their medical practice better from patients’ perspectives.

In all honesty, I don’t think Nordstrom’s or Disney would be happy with a score of just 9 out of 10, with one in 10 or one in 20 customers being distressed with their experience.  We in medicine can — and should — be aiming higher, trying to give all patients what they consider a perfect, caring medical experience.

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Happy Valentine’s Day and congratulations to our 2011 America’s Most Loved Health Care Provider: Roger Ernest, DO, a general surgeon in Sanford, NC. Please see our press release below for more on Dr. Ernest and our five runners’ up for America’s Most Loved.


DrScore Announces ‘America’s Most Loved’ Health Care Provider
General surgeon Roger Ernest, DO, is the highest-rated Provider of the Year

WINSTON-SALEM, N.C. (Feb. 11, 2011) — Valentine’s Day is a little sweeter for a general surgeon in Sanford, N.C., who celebrates as “America’s Most Loved” health care provider. DrScore.com, the online patient satisfaction survey and rating Web site, has named Roger Ernest, DO, with Carolina Crossroads Surgery PC, as 2011’s Health Care Provider of the Year.


“Dr. Ernest’s average rating of 9.93 out of 10 is truly exceptional,” said patient satisfaction expert Steve Feldman M.D., founder of DrScore. “His patients have given him a wonderful Valentine’s gift: their feedback. They have taken the time to go to DrScore.com and fill out a patient satisfaction survey. Feedback — whether it is positive or negative — is appreciated because it helps doctors improve patient care.”


Dr. Ernest received his doctor of osteopathic medicine degree from the Philadelphia College of Osteopathic Medicine in 2002 and completed his internship and residency at the UMDNJ School of Osteopathic Medicine.  He is board certified in general surgery, with a special interest in patients with breast cancer.


“We’re really proud of Dr. Ernest and his recognition,” said Doug Doris, CEO of Central Carolina Hospital in Sanford. “His commitment to his patients exemplifies the quality and devotion our entire medical staff provides to their patients.”


To date, approximately 190,000 DrScore online surveys have been completed in which patients answer questions on everything from signage in the parking lot and friendliness of the receptionist to how long they waited and how much time the health care provider spent with them. To be considered for “America’s Most Loved,” health care practitioners had to receive at least 20 ratings on the DrScore site during 2010. This year’s runners up:


  • Brian L. Pearlman, M.D., FACP, is an internist with Internal Medical Associates of Atlanta Medical Center in Atlanta Ga. Dr. Pearlman received his medical degree from the University of Miami School of Medicine and completed residencies at Baylor University Medical Center and the University of Texas Southwestern Medical Center.
  • James “Trever” Rester, M.D., is an internist with Lake Point Medical Partners in Royse City, Texas. Dr. Trever received his medical degree from the University of Texas Medical School and completed his residency at the University of Tennessee College of Medicine.
  • G. Neil Love, MD, FACOG, is an Ob/Gyn with Hilton Head Regional Obstetrics and Gynecology Partners in Hilton Head Island, S.C. Dr. Love received his medical degree from the University of North Carolina-Chapel Hill and completed his residency at the University of Southern California Medical Center.
  • Kathleen Moe, M.D., is a dermatologist with Frederick Dermatology Associates in Frederick, Md. Dr. Moe received her medical degree from Georgetown University School of Medicine and completed her residency at Georgetown University/Washington Hospital Center.
  • Joann Lutz, ANP, is an adult nurse practitioner with Oregon Medical Group. She completed a Masters program through Oregon Health Sciences University and is ANCC board certified.


“This year marks the first time a nurse practitioner has been in the top five runners up,” Dr. Feldman said. “This may reflect an important trend for medical practices as health care continues to evolve —everyone on the frontlines is vitally important in improving patient satisfaction.”


Increasing patient satisfaction directly links to quality of care issues such as following doctors’ orders and taking the prescribed medications — factors that ultimately lead to better patient health outcomes. “The comments on DrScore.com for all of these highest rated providers are very similar, especially with regard to overall communication and attitude, ” Dr. Feldman said. “Patients made comments such as: ‘Informative and with a personal and caring attitude.’ ‘Staff were attentive both to the patient and family.’ ‘Kind, caring and patient physician with warm, friendly manner. ALWAYS takes time to listen to you — I think he is the greatest and best doctor I’ve ever had.’


“All of our research has found that a good bedside manner and spending quality time with the patient is a critical component in patient satisfaction,” Dr. Feldman continued. “The best advice I can give doctors is to remind yourself — before you see each and every patient — that you want to make that patient feel cared for.”



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