Want to know why public health is important? Take a look at this great infographic that details exactly how public health has transformed society: Go to the infographic.
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Health Outcomes Research in Medicine, a leading medical journal that focuses on patient care and treatment efficacy, just listed the 25 most downloaded articles from their website, http://www.healthoutcomesresearch.org, and DrScore’s research on patient satisfaction in outpatient populations is currently the top article. The article uses DrScore’s deep database of patient satisfaction data to examine patient satisfaction with outpatient care in the United States. Co-written by DrScore CEO Steve Feldman, MD, PhD, and DrScore research head, Rajesh Balkrishnan, PhD, the article was published by Health Outcomes Research in Medicine in 2011. Read the article online.
When we look at doctors who have a lot of ratings, it isn’t unusual to see lots of high ratings and an occasional low rating. The average score of these doctors is very high. But if you took a whole lot of doctors like that and they only had one rating each, the average would still be the same, but there would be a lot of doctors with one 10 and a few with one zero. The score of those doctors who have just one low rating obviously isn’t representative of their practice. What could be done about this? Well the answer suggested by some people is not to show ratings when there are few or to get rid of doctor ratings online altogether. We think that people are smart enough to interpret the scores if they are told how many ratings there are. When doctors have just one low score, rather than throwing it out or hiding it, we encourage them to ask a few patients to put ratings in. That way, a more representative score is there for people to see. Moreover, we should always keep in mind that the detailed feedback that comes with a low score can be a gift to the doctor, giving the doctor valuable feedback on the concerns of one of their very few unhappy patients, hopefully the kind of feedback that will help the doctor not have unhappy patients in the future.