Highlights from the DrScore’s 2010 Annual Report Card on Patient Satisfaction

2010 Annual Report Card Highlights

The 2010 Annual Report Card is based on 54,191 patient ratings collected at DrScore.com, the online patient satisfaction survey site, during the year 2010. The results provide insight into the strengths and weaknesses of doctors in meeting the needs of their patients.

• The average rating for all physicians is 7.1 out of 10, a slight decrease from the average rating in 2009 of 7.4, but still indicating an overall high level of patient satisfaction.
• More than 66 percent of all physician ratings were 9.0 or higher, and 58 percent of all ratings were a perfect 10.
• The average rating for physicians with 20 or more patient ratings is 9.1 out of 10, which is a slight increase over 2009’s average rating of 8.9.
• Across the board of patient ratings, patients gave physicians more high scores in 2010 when compared to 2009 both overall and on all aspects of treatment.  Physicians with more ratings had higher average scores.  The subscores that increased from 2009 to 2010 included waiting time, doctor’s friendly/caring attitude, time spent with the doctor, following up on test results and treatment success.
• Wait time continues to be an important driver of patient satisfaction. This year’s survey found that patients 65 and older have become less tolerant of longer wait times.  In comparing ratings for patients who waited an hour or more with those who waited 15 minutes or less, DrScore found;

1. Ages 65 and over experienced a 37 percent drop (8.8 to 5.5), a significant difference compared to 2009’s 27 percent decrease
2. Ages 35 to 64 had a 31 percent drop (8.3 to 5.7), close to 2009’s 32 percent decrease
3. Ages 34 and under experienced a 40 percent drop (8.3 to 5.1), slightly higher than 2009’s 37 percent decrease.

 

• There were little differences in patient satisfaction between men and women. In general, men tended to rank treatment success and treatment follow-up higher than other aspects, while women ranked thoroughness and friendliness higher.

 

• In general, patients rated doctors higher on overall communications in 2010.  Close to 60 percent of the patients who completed the survey gave their doctors a perfect 10 for

1. How well the doctor answered patient questions (61 percent)
2. The extent to which the doctor included the patients in decisions about care and treatment (59 percent)
3. Instructions on how to take care of the patient’s illness or health condition (59 percent)
4. Thoroughness of exam at check-up (58 percent)

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