“You can cite all the statistics you want but I am telling you, that a pissed off patient is about 20 times more likely to post than a happy patient!”
I hear this type of comment quite often from doctors who think doctor reviews and online doctor rating are bad things. However, I’ve run against the current on many issues in the past. I don’t mind doing it. My research found that tanning beds had addictive properties years before it became conventional to think so. My research on how poorly patients used their medicine changed a lot of thinking in dermatology about how to best treat patients. Some doctors still don’t believe me when I tell them online doctor rating is good for patients and for doctors.
Looking at individual ratings, on a 0-10 scale where 10 is the best score, the most common score a doctor gets on DrScore.com is a 10. The next most common score is a 9. The average score of doctors with 20 or more ratings is OVER 9 out of 10. It amazes me that anyone familiar with these data believes that only unhappy patients rate doctors.
I can’t say that unhappy patients aren’t more likely to rate their doctor. What I can say is that doctors have so, so many happy patients that doctors who have 20 or more ratings have an average score of over 9 out of 10. Doctors shouldn’t be afraid of doctor reviews and online ratings; doctors should embrace online ratings and encourage all patients to rate their doctors. Doctors have nothing to hide. Letting the public see a representative score of how doctors are doing will help the public see what a good job U.S. doctors are doing.