I lectured to physicians the other night about a new medication. The event was held at a Ruth’s Chris steakhouse. The food, facilities and service were all outstanding, contributing to a terrific event (the best part, of course, being the lecture I gave 🙂 ). After the talk, I noticed a large sign place prominently in a hallway used by employees of the restaurant.
The sign said:
Ruth’s Non-Negotiable Traits
- Optimistic Warmth
We are stewards of hospitality who radiate genuine kindness and compassion while maintaining our positive outlooks!
- Team Play (muy importante!)
We, not I, Us, not Me
We seek opportunities to make each other look good while exceeding our guests’ expectations
Be very aware of all our guests
We value each other
I think this message would fit very well in the staff lounge of our medical practice.