I received an advertisement from a doctor rating Web site claiming that anonymous feedback is “Internet graffiti.”
That’s one way to look at it. But in an area that can be as sensitive and private as medical care, giving patients the opportunity to give doctors feedback anonymously has the advantage of letting patients feel more open about their responses.
Physicians worry about this, and there are many articles and blogs that discuss how anonymous feedback opens the door and allows people to unfairly trash doctors’ reputations.
In theory, that is possible. But in practice, based on the data we’ve collected at DrScore.com, by and large patients rate their doctors highly. At most visits doctors get a perfect 10 from their patients when rated on a scale of 0 to 10.
I hope more and more people are encouraged to get online and give their doctor a score. Doctors’ reputations will benefit from the public seeing a representative sample of patients’ satisfaction scores. And the only way to get that representative sample is to encourage patients to go online and rate their doctors.