As the founder of an important and perhaps the first online patient satisfaction feedback Web site (and the only one I know of that doctors encourage their patients to visit), I am a huge believer in the importance of enhancing the quality of American medical care.
My focus is on helping doctors give patients care that patients perceive is terrific. Many other people — determined physicians, dedicated scientists — are working to improve the technical aspects of care, particularly by developing and incorporating measures of quality and by reducing the number of preventable adverse events.
Dr. David Nash, Dean of the School of Population Health and the Thomas Jefferson University, is an expert in this rapidly advancing field. I talked to him yesterday on the Getting Better Health Care radio program. You can listen to the program or download the podcast here.