From time to time, I will have others from the DrScore team blog here. Here’s the first guest blog from Kimberly Khanna, Director of Sales & Client Services for DrScore …
I was recently speaking with a client who was looking for ways to make her patients’ wait in her busy pediatric practice’s waiting more enjoyable. It was a large practice, and long waits were inevitable — there was no way around that.
Rather than try and tackle that very large issue (which would take a long time to solve), she decided she would start small and revamp her waiting areas.
Here are a few of the things she did:
- Place plants on all of the tables.
- Make sure there were plenty of updated magazines and literature for patients to look through.
- Make free coffee and tea available.
- Update the kids’ corner so children could relax and play while they waited for their appointments.
Anyone with a child knows how stressful waiting at a pediatrician’s office can be. By focusing on the little things that could be done quickly, my client went a long way to making a stressful time less stressful and more comfortable.
Sometimes, it really is the little things that count.