I just recently got back from a trip to Japan, where I was invited to give a very well received presentation to dermatologists and other physicians there on the topic of patient satisfaction. There was tremendous interest in DrScore and in online physician ratings.
Despite cultural differences between the United States and Japan — and differences in the social structure in paying for health care — the fundamentals of patient-physician relationships are quite similar. The Japanese physicians were intrigued by the DrScore research on factors that determine patients’ satisfaction with their care.
Perhaps the Japanese are very comfortable with Internet-based technologies, as there was no pushback from the physicians on the idea of making doctors’ patient satisfaction scores public. They seemed to grasp the value to both patients and physicians in making representative scores public.