The major medical center in which I work has a fairly comprehensive electronic medical record system. Billing and scheduling is also done electronically, with a system that “can’t” fail.
You guessed it. The system did fail. But the human beings in our system responded valiantly and kept everything going smoothly.
Electronic healthcare record systems have some wonderful advantages over older paper-based technologies. They also have potential disadvantages. I explored both sides on the July 12 “Getting Better Health Care” program with Dr. Dan Siegel, a pioneer in use of electronic medical record systems.