During the recent holidays, we took our family to Great Wolf Lodge in Concord, N.C. The hotel houses a large water park, along with many other forms of entertainment for families. We had a wonderful, memorable experience.
The hotel was very nice, technically well run, with family-friendly rooms and clean, modern facilities throughout. There was ample parking. The water park had fun rides and plenty of clean, warm towels.
But beyond all that, the quality of the service made our experience at the hotel stand out. Throughout the hotel—from the doorman, to check in, to cleaning staff, to the water park guards, to the restaurant staff—there were “Hello’s” and “Thank you’s” that sounded heartfelt, as though the staff were welcoming us into their home and were truly happy to see us. I look forward to going back for a future visit.
A medical office can give patients the right diagnosis and the right treatment, but that alone isn’t enough. Patients deserve a medical experience that is friendly and caring, too. Medical care is hollow and even less effective when it misses adequate attention to either the technical or human aspects of the medical care experience.